North America Northeast

To read 400-word biographies of our associates based in Northeastern North America, click on a region below:


[* = GROVEWELL-qualified executive coach]


*KATHY MOLLOY, one of GROVEWELL’s five senior associates, has three decades of experience enabling leaders to build and sustain high performance businesses. She enables organizations, units, and leaders to transform and thrive in the global economy by aligning corporate culture, unit structure, and leadership style with business strategy.

Kathy holds an MBA in international business from the University of Connecticut and a masters in social/cultural anthropology from Duke University. She is certified in several interpersonal, intercultural, 360° feedback, and organization design tools. She continues to expand her repertoire with somatic coaching methods, drawing on neuro-science and research in sustainable change.

As a strategic HR consultant at Aetna, Kathy held leadership roles in various corporate and business units. She worked with Aetna’s president and chairman to redesign the enterprise and build global leadership and organizational strength in the U.S., Hong Kong, and Malaysia. At Aetna Corporate, she led high-performance team- and change-initiatives, and led the redesign and implementation of Aetna’s worldwide performance management system.

As an anthropologist with extensive business experience, Kathy brings a discerning perspective to organization design, change management, culture shifts, and global leadership development. She has coached dozens of corporate leaders in Europe and the U.S. on virtual team performance and culturally calibrated leadership. Her strength is coaching leaders facing a significant transition in their personal and/or organizational lives, bringing them wisdom, sensitivity, and backbone along with skills and tools for developing agility and resilience. Among Kathy’s clients have been Heraeus, Bank of Montreal, Barclays Bank, The Stanley Works, Merrill Lynch, Towers Perrin, Deloitte & Touche, HSBC Equator, Creative BioMolecules, Millennium Pharmaceuticals, Mercury Computer Systems, Wyeth Consumer Healthcare, AstraZeneca, Beiersdorf N.A., Richemont, and Fidelity Investments.

In addition, Kathy has led and partnered in the development and implementation of global competency models, including for Towers Perrin, Millennium Pharmaceuticals, and PricewaterhouseCoopers, and U.S.-based models for the Environmental Protection Agency, Beiersdorf N.A., Amgen, and Merrill-Lynch Technology Services.

As former president of the Organization Design Forum, Kathy led its successful rebranding for globalization. Her writing on organization change, globalization, organization design, and leadership has appeared in a number of well-known journals. She has appeared in the Center for Creative Leadership’s Issues & Observations, and for HRPS’s People & Strategy Journal she co-edited a special edition entitled “Leading in a Time of Uncertainty.” For National Productivity Review she co-authored Getting Results Through Organization Design for business leaders.

Kathy and her husband, Les, enjoy learning, gardening, hiking, biking, and travelling.

Contact Kathy Molloy at

RICHARD S. MANSFIELD has devoted his professional career to human resource development. He specializes in the design of assessment tools for both leadership development and organizational development.

Richard is a graduate of Harvard University with an Ed.D. in human development. He began his career at Temple University, where he taught human development and statistics, published in the area of scientific creativity, and chaired a department. His research on creative scientists led him to research and consulting on the competencies needed for outstanding performance more generally in professional and leadership positions.

Richard worked for eight years at McBer and Company, an international HR management consulting firm, where he ultimately became Director of Research and responsible for the development of state-of-the-art competency modeling technology. He built competency models for numerous jobs in diverse industries and business functions, including many for leaders in global companies. He also created a wide range of assessment tools using surveys, focus groups, and interviews. Richard then spent two years as a vice president of The Altwell Group, where he developed tools and a methodology for comprehensive organizational assessment.

In 1990, Richard became an independent consultant, focusing his work on assessment for leadership and organizational development. He has helped to design leadership competency models for global organizations such as Fidelity Investments, Accenture, EMC, and Digital Equipment. He has developed and/or administered 360° feedback programs for these and many other organizations. Many of his surveys have been administered internationally through the internet. He has also designed assessments of organizational culture and the climate for diversity. His international experience includes work for BP, Texaco Ltd., Towers Perrin, ICI, Gemini Consulting, Lucas Industries, and PricewaterhouseCoopers.

During his career, Richard has developed and administered competency models for corporate employees in sales, marketing, production, R&D, IT, finance, and general management. His models have been applied in a wide range of industries including chemicals, computers, conglomerates, consulting, education, energy, financial services, food, government, high-tech, manufacturing, media, military, personal care products, petroleum, pharmaceuticals, and telecommunications.

Richard co-authored The Psychology of Creativity and Discovery (Nelson Hall, 1981) and The Value-Added Employee: 31 Skills to Make Yourself Irresistible to Any Company (Gulf, 1999). He is the author of “Building Competency Models for HR Professionals,” in Human Resource Management, Vol. 35 (1996).

Richard's wife, Mary, is an educational consultant; they have two daughters and four grandchildren. He enjoys bicycling, tennis, golf, and cross-country skiing.

Contact Richard Mansfield at

*JEFFREY ARNOLD is a skilled executive coach who works with senior business leaders and their teams in a wide range of industries to develop their personal mastery and ability to consistently create results that matter. He enables coachees to clarify their thinking and improve strategic execution and leadership. Coachees say they appreciate Jeff’s powerful insight, strong integrity, and calm assurance.

A native of Québec, Jeff studied business administration at Bishop’s University there. He has devoted more than 25 years to study with Robert Fritz; as a result he’s an advanced consultant in Structural Dynamics, which uses the relationships among values, aspirations, concepts, assumptions, and objective reality to impact human behavior. He is certified as an executive coach by Royal Roads University in British Columbia, and he is recognized as an Associate Certified Coach by the International Coach Federation. Fluent in English and French, he enjoys learning Italian whenever he gets the opportunity to visit Italy.

Jeff started his professional life in the international food industry, working in the company owned by his family. He spent 15 years involved in every aspect of the business, including 10 years as president; he oversaw operations in both North America and Europe, making countless visits to France, Belgium, Switzerland, and The Netherlands. The food industry is highly regulated and margin-restricted; Jeff is proud to have successfully led his family’s company through turbulent times.

A full-time executive coach since the mid-1990s, Jeff’s work with senior leaders focuses on strategy and leadership issues. In addition to his Montréal-based coaching practice, he is an associate with consultancies in Canada, the United States, and the United Kingdom. His projects have included strategy alignment, culture change, merger & acquisition integration, organizational design, and management effectiveness. He also serves as a thinking partner and sounding board for senior leaders on both business and personal issues. Among his client companies have been Alcan, Banamex, Boehringer Ingelheim, Flextronics, McKesson, Novartis, Rogers, Spectra Energy, and Tetratech.

Jeff lives in Montréal with his wife and business partner, Lynn, who emigrated from the U.K. 13 years ago with her son Josh to join Jeff and his son Jonathan. Jeff balances his love of food with a love of exercise, so when he’s not working or traveling he can be found in the kitchen or on his bike. Applying the principle of giving back, he enjoys coaching several non-profit leaders on a pro bono basis.

Contact Jeffrey Arnold at

*LUCY SHENOUDA is a business leader in the fields of marketing and organizational transformation. Experienced in working and living in multiple cultures, she has supported leader-managers across three continents.

Born in Eritrea to parents of Egyptian descent, Lucy completed a bachelor’s degree at Queen’s University in Kingston, Ontario. Trained by several coach training organizations including Coach Training Institute, she is recognized by the International Coach Federation as a Professional Certified Coach. Lucy works professionally in English and speaks Egyptian Arabic.

Lucy started her marketing career in Kingston and soon joined Rogers Cable Advertising in Toronto, where she assumed positions in production, administration, and marketing. She contributed to cable advertising channel launches across Ontario and in British Columbia, and often was given leadership roles in transitioning teams and tasked with setting excellence standards for newly-revised roles and teams. After nine years at Rogers, Lucy made a family and career move to Egypt, where she spent eight years at two advertising firms. At Look-Lintas, Lucy managed the Unilever Egypt Skin Care account. At Fortune Promoseven, part of McCann World Group, she headed the Egypt strategic planning department and managed multinational accounts of widely-known brands. In 2004, Lucy moved to Dubai to accept a senior marketing role with Showtime Arabia.

In 2009, Lucy and her family moved back to Canada, where she became an independent coach. Recently, she partnered with The Pillars to co-lead a multi-phased change leadership program for Bell, Canada's largest communications company. She leads both in-person and virtual sessions, which require her to address participants’ resistance to change, engage them in the discussions, and emphasize transformative leadership’s benefits.

An active community volunteer, Lucy formerly served on the Board of Directors of the Toronto Kiwanis Boys & Girls Clubs, and designed interactive workshops for a local Business Centre. She is a mentor for the Women in Communication and Technology organization, and an advisor for the Durham College International Business Program. Lucy also is the author of an eight-part series of articles in Global Living Magazine entitled “Leading in a Global Mosaic: A Minority Everywhere I Go” (link), and of the ebook Nurture a Mentoring Culture (link) and two others.

Lucy lives near Toronto with her husband and two boys. She loves to cook Italian, Mexican, and Egyptian cuisine. She practices yoga and mindfulness, and watches medical and mystery series on TV. Lucy has an enduring passion for exploring the human condition.

Contact Lucy Shenouda at


BIDHAN CHANDRA is an international business educator, intercultural consultant, corporate trainer, and expert on distance learning.

A native of India, Bidhan holds a mechanical engineering degree from a university there. From the State University of New York (SUNY), he holds an MBA in finance and international management, an M.A. in international trade, and a Ph.D. in international business. Currently, he serves as a professor of international business and management at SUNY’s Empire State College. He also has taught in the EMBA programs of Motorola University, Renmin University, and the Singapore Institute of Management.

A wide range of projects and programs have been developed by Bidhan. These have addressed e-learning solutions, global business development, multicultural virtual teams, cultural diversity in global business, and doing business in India. He focuses particularly on the cultural and behavioral aspects of global technology development and business process work. Clients for whom Bidhan has consulted or trained include Fortune 500 I.T., R&D, financial services, and manufacturing companies. His professional travels have taken him to Costa Rica, India, Lebanon, Mexico, Singapore, South Africa, Taiwan, and the U.K.

Examples of Bidhan’s work are that he (a) designed and trained in an India-based, week-long global immersion learning experience for 22 senior-level executives of a U.S. Fortune 500 company; and (b) evaluated and consulted regarding the cross-cultural training program of a large Indian I.T. service provider to U.S. clients.

An e-learning specialist with 20 years of experience, Bidhan has created several asynchronous global classrooms bringing together business students and corporate managers from several countries to form cross-cultural learning teams. He was the principal investigator and team leader for all research and development work under a major SUNY Innovation in Instructional Technologies Grant that resulted in developing an online toolkit for assessment of international cross-cultural experiential learning. An important component of Bidhan’s work has been Prior Learning Assessment (PLA).

The Wall Street Journal ran an exclusive story in the “Marketplace section” on May 25, 2004, about Bidhan’s India-related consulting and training. His book chapter titled “Diversity in India” was published in 2007 in Global Diversity: Winning Customers and Engaging Employees within World Markets. In November 2016, Bidhan's university presented him with its Altes Prize for Exemplary Community Service "in recognition of his work to further diversity and inclusion."

Bidhan's hobbies include traveling, photography, listening to India classical music, and observing people's behaviors in new cultures. He also learns to greet people in multiple languages; his current list of languages for this purpose is 25.

Contact Bidhan Chandra at

*JOHN K. GILLESPIE mission is to support global corporations as they confront the multiple leadership and management challenges of their trans-Pacific endeavors, especially with reference to Japan. He is a widely known and respected Japan expert.

Born in Louisville, Kentucky, John was raised in Japan and attended high school at the Canadian Academy in Kobe. After undergraduate work at Houston Baptist University, he did graduate work during one year each at the University of Heidelberg, the University of Paris, and Kyoto University. His Ph.D. in comparative literature and culture was awarded by Indiana University in 1979. He has taught at the University of the Pacific, Ohio State, Southern Illinois, and St. John's.

From 1986 to 1989, John directed the Japan Film Center and Performing Arts Program at the Japan Society in New York. He then joined the Asia-focused intercultural consultancy Clarke Consulting Group, where he began coaching executives under the tutelage of company founder Cliff Clarke and served as executive vice president from 1996 to 1999.

As an independent consultant and executive coach, John's services comprise matters such as headquarters-subsidiary alignment, teambuilding across cultures, cross-cultural performance management and leadership, and a variety of services focused on more productive working relationships between Japanese and Americans. A short-list of his clients includes Boeing, Canon, Coach, Lilly, Ford, Honda, Itochu, Mazda, Mitsui, Motorola, and Texas Instruments. With some of these, John consults and coaches on an ongoing basis to promote effectiveness at the intersection of Japanese and American business cultures. His coaching clients include Canon, Coach, and Itochu, with coachees from general manager to president.

John has made presentations on trans-Pacific business issues to groups such as the Asian Business League, the Japan-America Institute of Management Science, the American Management Association, Keidanren (Federation of Economic Organizations), and the Japan External Trade Organization. He has supplied commentary for "Marketplace" on National Public Radio, and for similar programs in Japan. His written pieces have appeared in The Los Angeles Times, The International Economy, and Human Management Review, and he has been cited as an expert in The Wall Street Journal, U.S. Japan Business News, and others. He is co-author, with Yoichi Sugiura, of Traditional Japanese Culture and Modern Japan (1993) and A Bilingual Handbook on Japanese Culture (1999, 2004), which he reports with amazement to have sold 70,000 copies.

A resident of New York City, John has long-standing interests in the cultural history of baseball in both Japan and the United States, and in the world of Japanese theatre.

Contact John Gillespie at

*MARGARET A. GOMEZ is passionate about her work as an executive coach, strategist, and catalyst for leaders and high performance individuals in their self-discovery and development journey. The results she treasures most are the transformation her clients achieve for themselves and for their enterprises.

Born and raised in The Philippines, Margaret is conversant in Spanish and Cebuano. She received her A.B. degree from St. Theresa’s College, then attended the University of the Philippines for graduate studies in organizational psychology. Her coach training was at the Hudson Institute, and she’s qualified to lead Hudson’s “Planning for Change” and “Renewing Teams” programs. She is certified as a Master Certified Coach and Senior Professional in Human Resources; she’s also qualified to administer the MBTI and other assessments and 360° instruments. Margaret is an adjunct faculty member of New York University’s Department of Leadership and Human Capital Management, and an instructor in Columbia University’s Coaching Certification Program.

Margaret has deep experience in human capital management and talent development. She led human resources for over 12 years at Scali, McCabe, Sloves, a unit of Ogilvy and Mather, during its period of unprecedented growth. Parlaying her success there in talent development, she opened her own business during the 1980’s. Returning to corporate leadership in the early ‘90s as director of human resources for the Olsten Corporation, she developed and implemented a system-wide succession planning program. Later, as chief talent officer for the Arnell Group, then as senior vice president for talent at Draft Worldwide, she served as a change-agent pioneer in system-wide restructuring and cultural evolution.

Now an independent consultant specializing in organization development and talent management, Margaret’s work focuses on leadership effectiveness coaching, leadership capacity building, transition coaching, and purpose coaching. Business sectors to which she has consulted include financial services, advertising, media and entertainment, retail, sales and marketing, and healthcare. Among her clients are Citi (formerly Citigroup), Banco de Santander, Barclays Bank, BNP Paribas, Limited Brands, Nissan, Time Inc., ‘O’, Omnicom, PricewaterhouseCoopers, and the Beanstalk Group as well as not-for-profits.

Margaret met her husband in the Philippines. They enjoy their down time with friends and family on Long Island’s North Fork and on overseas travel adventures. She is an avid photographer and watercolorist, ever seeking out new vantage points. On travels, she carries a tiny watercolor paintbox to capture on-the-go memories and as a reminder of her promise to find more time to paint.

Contact Margaret Gomez at

*WILLA ZAKIN HALLOWELL, one of GROVEWELL’s two partners, has dedicated her life to understanding people and societies different from her own. A native of New York City, her fascination began during her many extended sojourns in France throughout her childhood. She is fluent in French, conversant in Italian, and has studied Portuguese, Spanish, and Farsi.

Willa’s interest in cultures led her to pursue a master’s in anthropology from the City University of New York. After several years of teaching anthropology at the university level, Willa left academia to engage more directly with other cultures – as a photographer. Her photographic work, much of it culture-related, allowed her to live among and document the ways of life of the Cuna Indians of Panama, French peasants, and Louisiana Cajuns, among others. Willa’s commercial assignments included advertising, fashion, public relations, and portraiture.

Wishing to return to more active involvement with anthropology, Willa seized an opportunity in 1990 to deliver cross-cultural coaching to corporate expats and their families. Soon afterwards, she joined cross-cultural authority Dr. Cornelius Grove in a business partnership now known as GROVEWELL LLC. Since 1992, she and Cornelius have completed groundbreaking research on the globalization of diversity, co-authored more than 30 professional publications including the unique global business simulation Randömia Balloon Factory, and built their company into a respected deliverer of Global Leadership Solutions across six continents.

Willa cares deeply about developing people to become globally competent, empathic leaders. This passion inspired GROVEWELL’s signature service, Coaching for Global Advantage, which she co-developed with senior associate Kathy Molloy. "CGA" is culturally calibrated and driven by the real-time personal and performance needs of executives and expats as well as the global leadership needs of their companies.

Willa has been coaching business leaders for over a quarter century. Her formal development as a coach includes all foundational courses offered by Coaches Training Institute and several offered by the Newfield Network. In 2013, she completed the demanding, year-long, professional coaching course given by New Ventures West and is proud to now be a “Certified Integral Coach.” Willa believes that NVW’s approach to coaching provides a highly effective path towards each coachee’s transformative change by engaging the whole person: mind, body, heart, and spirit. Her role at the nexus of GROVEWELL’s global community of coaches enables her to oversee the work of, collaborate with, and learn from dozens of senior professional coaches.

Willa is married to Christopher Hallowell, a professor of journalism at Baruch College and the author of several books and many magazine articles. They have two grown children and an adorable grandson. Willa remains deeply interested in unfamiliar cultures and travels abroad at every opportunity, including annually to France for business and to visit her friends and family.

Contact Willa Hallowell at

*R. BARRY SPAULDING is a cross-cultural management consultant, executive coach, and trainer with four decades of experience in global leadership, management, and strategy formulation. Most of his career has involved him directly in the Chinese business world. He is a fluent speaker of Mandarin and knows basic Cantonese.

Barry received a bachelors in Asian studies and political science from the University of California; his program included a year at the Chinese University of Hong Kong. He holds a masters in international affairs, with a specialty in finance and economics, from Columbia’s School of International Affairs. Barry is certified as a coach by the Global Coaching Network's EAGLE program (Executive Assessment and Global Leadership Excellence).

In addition to wide experience throughout Asia, Barry’s China-specific experience includes managing the Beijing representative office of a Chicago bank; heading Chase Manhattan’s New York China Group; advising the provincial government of Jiangsu province; and heading the Chase China Trade Advisors (which consulted on U.S. investment and JV negotiations). Barry also served for six years as head of New York State’s International Division, in which capacity he was responsible for concluding and implementing New York’s “sister state” relationship in China and establishing an office in Hong Kong.

Independent since 1995, Barry has completed projects such as the following (partial list): (a) Developing multi-tier training on China for a major U.S. tire company. (b) Leading an HR project for the U.S. trade office of the Hong Kong government. (c) Heading team integration for the U.S. and Shanghai offices of a major consumer electronics company. (d) Directing, over five-years, a series of team trainings and coachings for key managers of a Fortune 100 media company that was undertaking a huge China project. (e) Providing training for the government relations division of a major luxury consumer projects firm. (f) Delivering training on effective cross-cultural leadership for top managers at the New York office of a major Chinese bank. (g) Developing and facilitating leadership training for the U.S., Chinese, and European offices of a U.S. medical products company, a project that included virtual team integration. (h) Coaching senior Asian executives operating in a U.S. business environment within several industries. (i) Coaching expatriates who are either entering China, or leaving China to work in the West. Finally, Barry often is invited by Vistage, a CEO organization, to speak on leadership across cultures and Chinese business.

Barry lives in Manhattan. His pastimes include running, yoga, qigong, and the collecting of Asian painting, calligraphy, and Chinese porcelain.

Contact Barry Spaulding at

*DANIEL WHITE, one of GROVEWELL’s five senior associates worldwide, is a leadership coach and organizational effectiveness consultant specializing in helping organizations, leadership teams, and individual leaders manage personal growth and unit-level change. He designs and facilitates programs that enable clients to implement practices and mindsets leading to successful transformations.

Dan holds a masters in organizational psychology from Columbia University and a post-graduate certificate in adult career development from the City University of New York. Currently, he teaches executive coaching at the Graduate Center of the City University of New York.

Prior to his consulting career, Dan was director of executive and organization development at Citibank, where he designed and led two major change initiatives. He designed and facilitated learning programs in leadership development, performance management, difficult conversations, and career management. For many years, Dan also provided career counseling, helping clients identify suitable new positions, communicate their fit, and transition into the new position and culture.

Dan’s work as a facilitator of organizational change initiatives has extended beyond his days at Citibank. Clients have included Lundbeck, Reuters, J.P. Morgan Chase, Pfizer, and R.R. Donnelly. As a senior facilitator, Dan enables leadership teams to learn new ways of communicating, managing, and developing people. He also facilitates organizational change efforts by helping senior leaders design and communicate the rationale and nature of the changes, design new job roles and expectations, and assist individual employees to change key behaviors and mindsets.

As a leadership coach, Dan works with business leaders to develop durable new behaviors and attitudes that align with stakeholders’ needs, business opportunities, and corporate values. He is adept at using 360º feedback as the basis for the development of leaders, both in teams and as individuals. Dan’s clients have included Pfizer, Schering Plough, Abbott Labs, Johnson & Johnson, Sanofi-Aventis, Siemens, Lundbeck-Synaptic, Regeneron, JetBlue, R.R. Donnelley, CitiGroup, Reuters, Prudential, J.P. Morgan Chase, Goldman Sachs, Prudential, UBS, Standard & Poors, MTV, Time Warner, The New York Times, Grey Advertising, MTV, and others.

Dan’s publications include a full-length book, Coaching Leaders: Guiding People Who Guide Others, published in 2006 by Jossey-Bass (details); a book chapter entitled “Career Development of Scientists and Technologists,” in Alan Pickman’s Special Challenges in Career Management (Lawrence Erlbaum, 1996); and two articles in Research-Technology Management magazine, “Stimulating Innovative Thinking” (1996) and “Repairing Damaged Work Relationships” (2003).

Outside of work, Dan reads, writes, swims, and takes nature photographs. He is married to Maxine, a magazine art director; they have an adult son, Ben.

Contact Daniel White at


*ANDREA HARVEY enables her clients to master their real-world business challenges by building their strengths while keeping their unfinished developmental needs from becoming obstacles. Her experience as a senior manager in a major global corporation guides her deft approach to balancing individual talent development with business unit profitability and growth.

Andrea’s bachelors degree in marketing is from Ithaca College in New York; her graduate degree in industrial psychology is from Fairleigh Dickenson College in New Jersey. She has been certified by the Institute for Professional Excellence in Coaching as both a professional coach and a master practitioner of energy leadership. She’s also certified to use the Hogan Assessment.

Andrea devoted two early-adult years to living and working in France, where she became conversant in French. Later, her professional career took her on work assignments all across North America, Europe, and Asia-Pacific. Inspired by these multiple exposures to other languages and cultures, she decided to refocus her career on talent development with a worldwide scope.

Andrea’s 18 years with Johnson & Johnson included key leadership positions in global mobility leadership development, notably as the director of J&J’s International Development Program (known as “IDP”), where she was responsible not only for selection and placement but also for design and facilitation of individualized development programs for high potentials across all of J&J’s global markets. She facilitated expatriate policy formulation and service delivery models; designed strategies for talent pipeline growth; coached and supported hundreds of program participants to realize impactful global assignments; and consulted to senior leaders of J&J companies to ensure alignment between, on the one hand, their strategic objectives, and on the other hand, the development goals of culturally different IDP participants who had been assigned to work in that J&J company.

Andrea founded her own coaching consultancy in 2008. She specializes in the strengthening of leadership team effectiveness, the application of strategies for individual and unit performance enhancement, and the development of established and emerging global leaders through international assignments. Her consulting and coaching clients have included leaders up to the C-Suite level at TD Ameritrade, Mitre Corporation, Cegedim Dendrite, Independent Pharmacy Alliance, In Balance Wellness Center, Johnson & Johnson, and the YMCA.

Andrea lives in New Jersey with her husband, Phil, and their sons, Matthew and Michael. When not working, Andrea enjoys travelling with her family, theatre-going in nearby New York City, and listening to a wide variety of music.

Contact Andrea Harvey at

*LILIANA GARCIA LOEFFLER brings to her work a solid background in international business development and sales, plus experience as a consultant, trainer, and executive coach for global leaders and managers who work across national boundaries. Her clients and coachees are from Europe and Asia as well as North and South America.

A native of Colombia who spent her teenage years near San Francisco, Liliana is both bicultural and bilingual. In addition to complete fluency in Spanish and English, she’s conversant in French and Portuguese. Her bachelors in economics is from Florida International University. More recently, she graduated from New York University’s program in Organizational and Executive Coaching.

Liliana began her business career in 1979 at American Express TRS, where she made sizable contributions in Miami as regional sales manager for the Caribbean, and later at the company’s New York headquarters as director of new business partnerships. In 1995, Liliana became an associate of the Forum Corporation, applying her business experience to multicultural management consulting and workshop facilitation with an emphasis on leadership, teamwork, and strategic selling. Her work at this time was with global corporations such as Dupont, Merck, and Shell Oil in Europe and the Americas. One of her major accomplishments was leading the market development initiative that expanded the largest North American fleet fuel credit card program into Latin America.

As an independent consultant and coach during the past decade, Liliana has facilitated change management training programs in the U.S. and abroad, focusing on leadership, teamwork, and strategic selling. Her coaching and training engagements have been primarily with mid- to senior-level executives in the financial services, petroleum, and pharmaceutical industries.

Liliana’s article, “Intercultural Coaching for Global Managers: Beyond Cultural Awareness to Integration,” appeared in Intercultural Management Quarterly (Winter 2005), a publication of American University’s Intercultural Management Institute. At the Institute’s annual conference in 2005, she presented on this topic. As well, Liliana is a member of the International Coaching Federation (ICF) and the Society for Intercultural Education, Training and Research (SIETAR).

Liliana lives in the New Jersey countryside with her husband. Her interests include art, antique maps, history, foreign travel, biking, continuous learning, and enjoying life with family and friends.

Contact Liliana Loeffler at

YURI MARDER is GROVEWELL's Youth Coach. For expatriate families inbound to the United States as well as outbound to numerous nations around the world, Yuri provides a day of specialized age-specific coaching for children between the ages of 5 and 18, accompanied by a summary session for parents in which youth-related issues surrounding expatriation are revealed and discussed.

Yuri has been a cross-cultural trainer specializing in young people and their unique expatriation challenges since 1994. In addition to working with several hundred families from over 30 countries, he has designed coaching curricula and parent manuals for GROVEWELL and for other consultancies. Yuri also has a "real" job, as director of web and social media marketing at William Paterson University in New Jersey.

The child of European refugees, and also a nationally recognized photographer specializing in the exploration of cross-cultural themes, Yuri draws on his own family’s transition into American culture and on his international youth experiences in the United Kingdom as well as on professional assignments in Argentina, Mexico, Italy, Switzerland, and France.

Yuri's success with expat children and their parents has become the stuff of legend around GROVEWELL. As just one example, during May 2017 Yuri received the following appreciative email from the mother of children with whom he’d recently worked. [Background: One of the children was college age, and Yuri assisted her in understanding the U.S. system and applying to a university.]

“Hi, Yuri. Thanks a lot for spending extra time with our two children. Dante, who was reluctant in the beginning, loved the time you had together. He is very picky and it is clear that you really know how to captivate others. Luisa was accepted at Drew University! You know you had a main role in this, not only because of your guidance in the very beginning, but also because of your interest and support in the process. I will never be able to thank you enough (except inviting you for some empanadas). We hope to stay connected with you!!!”

Contact Yuri Marder at


*JO ANN ROSS, one of GROVEWELL’s four senior associates, has dedicated her professional life to helping industry leaders from diverse backgrounds understand each other and work effectively together. As an executive coach, project designer/leader, consultant, and training facilitator, she weaves global themes throughout her work with senior business leaders.

Jo Ann’s first master’s degree, from the University of Maryland, was in French literature and culture. At the Jaffe Institute, she completed a 3½-year executive coach training program that emphasized coaching “from the heart.” She recently completed a second master's degree in ministry and counseling. Jo Ann is certified by the National Multicultural Institute as a diversity trainer, and she’s also certified as a GLOBESMART facilitator.

Jo Ann began her professional career in Paris as a teacher of English to French business-people, then spent six years in Belgium, first in the U.S. Foreign Service and later as a member of the management team of a major Chicago-based bank.

Jo Ann served on the faculty of both the Thunderbird School of Global Management and the University of Maryland (UMD). In addition to teaching business French at UMD, she directed the double-major "Business, Culture, & Languages." The recipient of many grants to study European integration and business practices, Jo Ann developed and taught courses on global quality, cross-cultural communication, and the European Union at UMD’s R. H. Smith Business School. One course she designed and developed was an interactive program (based on the JV between GE and SNECMA) that was conducted simultaneously at UMD and the University of Nice.

Also during this period, Jo Ann created and produced videos on intercultural communication, teamwork, quality, and negotiations in a global environment. (Two of her videos, in French, concern Franco-American business relationships.) For her consistent dedication to promoting Franco-American understanding through education and business consulting, the French Government awarded Jo Ann the prestigious Le Prix des Palmes Académiques.

As an independent facilitator and executive coach, Jo Ann accompanies emerging and established leaders in global corporations who are facing challenging leadership roles – especially cross-border roles. Examples of her recent work include the design and delivery of a global diversity training program for the French food-service company Sodexo, and the co-creation with Peugeot Citroën of a six-month blended-learning global leadership development program delivered in France, Germany, Russia, China, Brazil, and Argentina. She has also designed and delivered a cross-cultural team-building training program for a major U.S. company in the aircraft industry that had a joint venture with a well-known French company.

Jo Ann’s pastimes are great literature, tennis, and studying spirituality in the workplace as well as supporting her son’s collegiate baseball team, including travelling to out-of-state games.

Contact Jo Ann Ross at

*NICKY WESTHEAD is a global leadership specialist who partners with leaders, teams, and organizations to accelerate capabilities and performance. She has over twenty-five years of experience in coaching and consulting leaders and teams in matrixed global organizations, especially during organizational restructuring, performance disruptions, and M&As.

A native of the U.K., Nicky holds a B.Sc. in psychology from Leicester University, and a M.Sc. in occupational psychology from Sheffield University. A qualified British Chartered Psychologist, she is certified in several leadership and 360˚ assessment tools. She is recognized as a Professional Certified Coach by the International Coach Federation, and is certified by Rutgers University and Heidrick & Struggles as a Leadership Coach for Organizational Performance.

Nicky began her career as a psychologist with British Petroleum, where she evaluated its high-potential talent management program. In a similar role for British Telecom, she assessed and developed leadership teams. Later as a psychology consultant with KPMG, Nicky designed a talent development strategy for Bulgarian telecommunications. At this point in her career, she gained global experience through a series of relocations.

During Nicky’s first relocation to the U.S., she worked for Accenture, for which she served as a senior change manager for Shell Oil’s culture change program. Next she found herself in Brussels, working on the Center for Creative Leadership’s team as a senior designer and custom practice leader; clients included BASF, Kautex, Huntsman Chemicals, and Lundbeck Pharmaceuticals. Back in the U.K., she became the global OD & change manager for iSOFT, partnering with leaders internationally on global strategy and change engagements. At the British legal firm DWF, she became the head of OD/Learning & Development. On DWF’s M&A integration team, she coached senior leaders on how to navigate the new structure, culture, and people during a transition.

Now based again in the U.S., Nicky co-founder of a leadership consulting & coaching firm. She is on Wharton’s Executive Leadership Team, where she coaches global executives and high-potential leaders. Her clients include leaders at Johnson & Johnson, DeLonghi, Accenture, JP Morgan, Norwegian Cruise Lines, Mitsubishi, Cristal Global, and First Republic Bank, Suez. As an adjunct faculty member, she specializes in persuasion and leadership communications. Finally, Nicky coaches expatriate spouses who are professionals, offering insights drawn from her own life regarding change and transition integration strategies.

Nicky and her husband, Neil, are active global travelers and adventurers, participating in ironman, triathlons, mountain-biking, and supporting their favorite soccer team.

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*VIRGINIA CUTCHIN is an intercultural consultant, trainer, and executive coach with over 20 years of experience enabling executives and their families adjust to and thrive in international corporate, social, and academic environments. Her mission is to help clients discover and nurture their personal power, then apply it with confidence and authenticity in culturally unfamiliar circumstances.

Virginia’s passion for exploring and interacting with the indigenous populations of other cultures stems from her early exposure to her parents’ occasional Spanish speaking and her experiences living in Italy and England. She gained a bachelor’s degree in political science from Hunter College and an MBA in international business from the Zicklin School of Business, both in New York; her MBA concentration was U.S.-China relations. Virginia’s academic studies also included physiological psychology, history, anthropology, and pastoral counseling. She holds certifications in the use of several cross-cultural instruments, including the Cultural Orientations Indicator. Virginia’s executive coaching certification was gained via the Coaching Training Alliance, which is accredited by the International Coach Federation. Virginia has a consuming interest in learning Mandarin Chinese.

Virginia’s career began as an HR assistant at Execution Services International, handling compliance, benefits, and recruiting. At Scudder, Stevens & Clark, she worked as an account assistant within the Asia-Pacific Portfolio section. Finally, for several years Virginia served the Bank of China as a marketing officer, responsible for marketing and advertising, project finance, the welcoming of visiting Chinese dignitaries, and the design and delivery of employee education programs, some of which were tailored for the bank’s Chinese employees.

In 2001, Virginia became an independent consultant. As an intercultural trainer and executive coach, she has been active in North America, China, Hong Kong, and Jordan. Clients with which she has worked include Brooks Brothers, PricewaterhouseCoopers, Volkswagen, SAP, Proctor and Gamble, Eli Lilly, Bank of America, the University of Maryland, and the U.S. Department of Agriculture (in conjunction with China’s food safety agencies). At Georgetown University, Virginia served until recently as academic director of the Summer Honors Institute’s China program. She has also taught international business and culture at Baruch College, American University, and the Fashion Institute of Technology.

Virginia lived outside of Washington, D.C., through the end of 2016. As 2017 began, she relocated to Beijing and resumed her professional activities there. An ordained deacon of the Presbyterian Church, Virginia actively lives her commitment to personal leadership, spiritual development, authenticity, and environment stewardship. She travels for both business and pleasure; a few years ago, she visited New Zealand and took a particular interest in its indigenous Maori culture.

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